FAQ’s

Yes, you can. We offer trial classes for beginners and for our 50+ and 70+ classes.
You can purchase a trial pass for three classes. After trying these classes, you will know which beginner, 50+ or 70+ class suits you best.
Click here to purchase the trial pass.

• 10-class passes are valid for six months.

• Trial passes for 70+, 50+ and beginner classes are valid for three weeks.

• 1 single class is valid for four weeks.

• 1 single online class is valid for four weeks.

Passes can no longer be extended.

Booked classes can be cancelled free of charge via the Bsport website or app up to two hours before the class starts. After that time, the class will be charged to your membership or class pass, whether or not you attend. This applies to both in-studio and online classes.

Sometimes you may need to cancel at the last minute.
Please note: if you cancel late, the class will still be charged to your membership or class pass.

Click here to see how you can cancel a class via backoffice-bsport.
Using the Bsport app? Click here.

Yes, you can!
Click here to see how to add a guest.
Please note: your guest’s personal details will be stored in Critical Alignment’s member database. A link will also be created between your account and your guest’s account.

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If that does not work, please send an email to info@criticalalignment.nl, for the attention of Iris.

Yes, you can!
• Login in your Bsport account
• Click on “My invoices”
• Click on “Paid invoices”

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All payments are processed via Bsport. Class passes, single classes, memberships and workshops can all be booked and paid for there.
Drop-ins can pay for a single class by card at the desk.
Please note: if the class is fully booked, it may not be possible to join.

Yes, you can check it on your Bsport account.
• In the Bsport- app:

• In Bsport website:

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In some cases, we can extend your class pass in consultation with you. Please send an email to info@criticalalignment.nl, for the attention of Iris, with a short explanation of your situation. We will then be happy to look at the options with you.

Yes, it is possible to pause your monthly membership temporarily or stop it altogether. Please send an email to info@criticalalignment.nl, for the attention of Iris, with a short explanation of your situation.

We use Zoom for all online classes.
Download the Zoom app for desktop or mobile here.

Bsport sends an automated email with all the information for the online class 15 minutes before the class starts. Your email provider may place this email in your junk mail folder, so please check your spam folder as well.

You can only rewatch the class, or do it at a later time, with an online + on-demand membership.

On the Bsport website, you will find “Video On Demand” at the top of the page.

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In the Bsport app:
• Tap “Studio” at the bottom
• Tap “Video On Demand”

You can cancel your online membership whenever you like. Please make sure you do so before the next automatic payment is taken. First check when your membership renews automatically. Would you like to cancel?
Please send an email to info@criticalalignment.nl, for the attention of Iris.